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Customer Service Representative - Driver Tester - Taree

NSW Government - North Bondi, NSW

Agriculture, Nature & Animal
Source: uWorkin


CustomerService Representative - Driver Tester
Ongoing Full Time 
Service NSW Grade 5

About therole:

AtService NSW, a positive customer experience is our highest priority, we draw onthe best in service delivery from the public and private sector to provideworld class service. 

We arelooking for a highly motivated and passionate customer service professional tojoin our Taree Service Centre.

You willbe responsible for conducting driver licence tests, and provide timely, highquality customer service within the Centre.

To besuccessful you will have:

  • High level of professionalism and a strong customer focus;
  • Excellent written and verbal communication skills;
  • The drive and focus to exceed customer expectations;
  • Initiative and problem solving ability;
  • Conduct Driver licence test in line with Agency Standards; and
  • Ability to advise successful and unsuccessful applicants, which includes details of performance and deficiencies in a positive customer focused manner;
  • Ability to maintain high performance under pressure.


To beeligible to apply for the role, you will need the following:

  • Possession of an unrestricted driver’s licence (excluding a provisional or learners licence) for the preceding three years, have a satisfactory driving record and have the potential to successfully complete the relevant training course/s;
  • Willingness to progress to a Class HC licence and undertake training to conduct all licence classes and Test Categories where required.

As partof the recruitment process you will need to complete the following:

1. LicenceCheck to determine satisfactory driving record
2. Complete90 questions knowledge test
3. CompleteManual Driving test (you will be required to supply a manual vehicle to completethe test in)

Hours ofWork:

Operational hours are: 8:30am - 5:00pm Monday-Friday, and 8:30am - 12.30pm Saturday.
Full Time 35 hours per week
Flexibility is required to work on a rotating roster between the Service Centre’s operational hours.


Packageincludes a base salary of $77,876 - $81,842 pa, plus employer's contribution tosuperannuation and annual leave loading.

To apply:

Provide acovering letter and resume (Resume not exceeding 2 pages) that details yourexperience and how you meet the capabilities of the role.

A talentpool will be created for future ongoing or temporary full time or part time rolesand is valid for a period of up to 18 months.

Further information:

Click Here to access the Role Description.

For enquiries relating to recruitment pleasecontact Tiffany Martin via [email protected]

For enquiries relating to the role please contact Kurt Schirmer via [email protected]

Closing Date: Friday 25 June 2021 @ 9:59am

Our commitment to Diversity & Inclusion:

At Service NSW we deeply value our customers and our team mates. We arean inclusive, diverse, caring and respectful team and a place where everyonecan bring their whole self to work.

People with a disability are strongly encouraged to apply and we welcomea discussion regarding workplace adjustments to help maximise everyone'sopportunity to fully participate and contribute.

We pay our respects to Aboriginal and Torres Strait Islander peoples andElders past, present and emerging and acknowledge the traditional custodians ofthe land, waters, culture and community we walk, work and live.

If you do require an adjustment during the recruitment process, please notifyus on your application form.

North Bondi, NSW

Agriculture, Nature & Animal


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